The moment a guest steps into our boutique-style luxury hotel, they walk into a genuinely memorable experience. As a Hotel Services Team Member, you'll be the person our guests rely on to handle their check-in and check out, offer local insights and anticipate every detail of a friction-free experience. You'll also create a warm atmosphere that makes our guests feel at home in any location.

What we need from you

You will use your previous hotel experience and Opera (Property Management System) expertise to look after our guests, from arrival to departure and every step in between. As the face of the hotel your presentation, local knowledge and ability to take ownership of any issue or request will be the key to creating a seamless experience for each guest.

To be successful in this role you'll be a motivated, positive person with excellent interpersonal skills. You'll also have:

• Experience in interacting with customers from all backgrounds, and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required

• A passionate person who is able to make both their colleagues and guests smile

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required

 To be successful in this role you'll be a motivated, positive person with excellent interpersonal skills. You'll also have:

• Experience in interacting with customers from all backgrounds, and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required

• A passionate person who is able to make both their colleagues and guests smile

• The ability to work under pressure, multitask and think on your feet to quickly resolve issues

How to apply: Send your resume and cover letter to info@internships.com.au, with the subject “Hotel Services Team Member - Vacancy”.

The Opportunity

A renowned hotel chain is seeking two dedicated and highly driven Food & Beverage Management Trainees to join their Food & Beverage teams. The roles will be responsible for ensuring our guest’s needs are not only met but exceeded during their stay with them. Inspect grooming and attire of the Food & Beverage team. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies

Our Captains and Managers excel at:

• Motivating and inspiring the team of associates to provide great service and exceed customer expectations.

• Ensuring the team is performing their very best each and every day.

• Monitoring reservations and communicating with the Kitchen team accordingly.

• Resolving any customer issues or complaints

• Planning and organising the roster.

• Communicating changes to the rosters based on demand.

• Assisting with recruitment, training,

• Role modelling desired behaviours and getting your hands 'dirty'.

How to apply: Send your resume and cover letter to info@internships.com.au, with the subject “F&B Management Trainee - Vacancy”.

About the Role

• Provide naturally friendly food and beverage service to guests, our point of
the difference is our caring service, check us out on Tripadvisor
• Setting up for all meetings and events from a small boardroom meeting for
10 to a 1,000 pax Grand Ballroom high profile event
• Setting up refreshment stations for morning and afternoon teas
• Restocking mis-en-place
• Setting up furniture and setting tables
• Attend to guest requirements and carry out duties when and as required.
• Provide a warm, friendly and professional F & B service at all times to the hotel
guests and fellow colleagues.
• Understand and implement all legislation in regards to the Responsible
Service of Alcohol.

The successful candidate must have:

• Previous experience in food and beverage service, ideally in a luxury hotel
environment preferred but not essential, we can show you how it's done!
• Strong and confident communication skills with a passion for customer
service and for creating special experiences.
• Excellent personal presentation
• Availability to work a variety of shifts over a seven-day rotating roster.
• Sound beverage knowledge.
• A current NSW RSA certificate.
• The willingness to comply with all CovidSafe workplace requirements
including masks if required

How to apply: Send your resume and cover letter to info@internships.com.au, with the subject “Banquets Attendant F&B - Vacancy”.

About The Role
• Provide a high level of customer service to our guests
• Deliver luggage and messages promptly and professionally
• Manage luggage to and from guest cars and assist in the lobby
• Park guests' cars if required and other general duties
• The Bell Desk Supervisor and Team Leader will supervise the Porters and
report into our new Front Office Manager until a Chief Concierge is
appointed.

Requirements:
• Hotel experience in the Concierge department is preferred but not essential
• You will be a team player and have the ability to juggle a variety of tasks
• Great friendly, outgoing customer service skills, personal grooming and presentation
• A current full NSW Driver's license (manual and automatic) is preferred required for this position (international/non-NSW driver's license not accepted) however, we do have limited non-driving roles available to assist during peak times.
• You must have the flexibility to work on a rotating roster, including evening shifts, public holidays and weekends.
• The unrestricted ability to travel to work and attend a CBD workplace full time due to it being a hands-on operational role
• The willingness to comply with all CovidSafe workplace requirements and the constant use of a mask in all areas of the hotel

How to apply: Send your resume and cover letter to info@internships.com.au, with the subject “Bell Desk Supervisor - Vacancy”.

About the Role

You will be responsible for the leadership of the Banqueting Department, reporting to the Executive Chef.  This is a hands-on role, working alongside your team in delivering meals of a high standard to all of our guests, whilst achieving departmental goals and KPIs.

You will have direct accountability for the banqueting kitchen and will have a proven track record in effectively managing a team and department.

Hotel offer:

• Competitive remuneration package including assistance with relocation expenses

• Idyllic location in tropical North Queensland;

• Work in the region’s premier destination for dining, events and entertainment;

• Permanent career opportunities with pathways into upper management levels and between sister properties around Australia; and

• Generous discounts at the hotel properties.

How to apply: Send your resume and cover letter to info@internships.com.au, with the subject “Head Chef Banqueting - Vacancy”.

The host organisation is seeking an enthusiastic individual with an artistic flair for a modern twist on plating and presentation to join our flagship venue. Your specialty will be Modern Chinese Cuisine. You will play an integral part in the managing and ongoing success of our Restaurant.

In the absence of the Head Chef, you will oversee the running of the kitchen, ensuring the highest standards of food production and service are achieved, team management, menu planning, and communication with the front of house department.

About the Role

• Extensive experience in a Chinese cuisine

• High confidence in wok cooking is essential

• Ability to effectively delegate tasks, prioritise, maintain five star standards of quality and show an overall high level of leadership skill

• Strong understanding of produce, culinary techniques and kitchen equipment

• Ability to work in a fast-paced environment

• Keen eye for detail and keeping up to date with industry trends

• Menu preparation with proven experience creating new ideas

• Superior communication and influencing skills

• Demonstrated capability in leading, coaching and mentoring your team

• Extensive knowledge of monitoring food costs, minimising waste, managing labour costs and driving revenue

• The desire to succeed and want a career

Hotel Offer:

• Competitive remuneration package including assistance with relocation expenses

• Idyllic location in tropical North Queensland;

• Work in the region’s premier destination for dining, events and entertainment;

• Permanent career opportunities with pathways into upper management levels and between sister properties around Australia; and

• Generous discounts at the Group properties.

How to apply: Send your resume and cover letter to info@internships.com.au, with the subject “Asian Kitchen Sous Chef - Vacancy”.