Experience in:
Felicia has managed her own service station with consistency and care, ensuring guest satisfaction throughout each shift and finalising invoices accurately. She is confident in preparing and recommending alcoholic beverages, staying up to date with mixology trends to enhance the guest experience. Felicia’s adaptability has seen her cross-trained across departments, where she quickly integrates into new teams and supports broader operations as needed. She values clear, respectful communication and works well with colleagues to maintain smooth service.

Country: 

Vietnam

Most Recent Ed Organisation Related Field: 

Bachelor of Arts in International Hotel and Events Management, IMI International Management Institute, Luzern, Switzerland

First year of University – Hospitality and Business Management, Foreign Trade University, Vietnam

Hotel/Major Resort/Restaurant: 

-Food & Beverage Trainee, Victoria Jungfrau Grand Hotel & Spa, Switzerland

-Food & Beverage Trainee, Mandarin Oriental Luzern Palace, Switzerland
-Food & Beverage Trainee , Jialu National - National Grand Hotel, Switzerland      

Point of Difference:
Felicia brings a balanced mix of service confidence and team adaptability. Whether crafting cocktails or stepping into other hotel departments, she delivers consistent service with a calm, collaborative approach. Her attention to detail and strong communication help create positive, reliable experiences for both guests and colleagues.