Experience in:

Sumeetha excels in delivering exceptional guest service, from warmly greeting arrivals to efficiently managing check-ins and check-outs. Skilled in room assignments and administrative tasks, she maintains accurate records and processes payments while optimizing financial performance through effective cost-control measures. Sumeetha provides valuable information on hotel amenities, local attractions, and dining options, and adeptly upsells services to enhance guest experiences. She ensures satisfaction by addressing special requests and resolving complaints professionally, all while adhering to hotel policies and maintaining rigorous health, safety, and sanitation standards. Her role also involves coordinating daily activities with management to ensure smooth operations.

Country:   

India

Most Recent Ed Organisation Related Field: 

Bachelor of Science in Hotel & Hospitality Administration & Tourism, SRM Institute of Hotel Management (Affiliated to National Council for Hotel Management & Catering Technology) Tamil Nadu, India

Hotel/Major Resort/Restaurant: 

-Hotel & Motel Management Service Agent, Hilton Chennai, Chennai, India

-Hotel & Motel Management Trainee, TSG Emerald View Hotel and Spa, Andaman and Nicobar Islands, India

Point of Difference:

Sumeetha stands out for her exceptional ability to create a welcoming atmosphere and efficiently manage guest services. Her expertise in handling check-ins and check-outs, coupled with meticulous room assignment and administrative duties, ensures a seamless guest experience. Sumeetha excels in optimizing financial performance through strategic cost control and skillful upselling of hotel services and amenities. Her proactive approach to addressing guest inquiries, resolving complaints, and accommodating special requests demonstrates her commitment to guest satisfaction. Additionally, Sumeetha’s adherence to stringent health, safety, and sanitation standards, combined with her coordination with management, highlights her effectiveness in maintaining high operational standards and enhancing overall guest experience.