Experience in:
Prasanna Kumar excels in restaurant management with a strong emphasis on maintaining and elevating high service standards. He is adept at ensuring prompt guest seating, optimizing the dining experience from arrival to departure, and overseeing all aspects of daily operations to maximize both operational efficiency and revenue generation. Prasanna is deeply committed to staff training and development, taking a proactive approach to mentorship and skill-building to ensure that the team consistently delivers exceptional service. His expertise extends to strategic scheduling, where he ensures optimal staffing levels to meet demand while controlling labor costs. Driven by a continuous improvement mindset, Prasanna consistently seeks opportunities to refine service delivery, enhance guest satisfaction, and boost overall restaurant performance.

Country: 

India

Most Recent Ed Organisation Related Field: 

Bachelor of Hotel Management, Sun International Institute for Tourism & Management, Tamilnadu, India

Hotel/Major Resort/Restaurant: 

-Café & Restaurant Management Captain, Oceanic Khorfakkan Resort & Spa, Sharjah, UAE
-Café & Restaurant Management service associate, Novotel Bengaluru Outer Ring Road, Bengaluru, India

Point of Difference:
Prasanna Kumar stands out as a customer-focused hospitality professional known for delivering exceptional guest services. He excels in promptly resolving conflicts, building positive guest relationships, and ensuring high levels of customer satisfaction and retention. With a proven track record in implementing effective solutions and training teams in up-selling techniques and customer service skills, Prasanna Kumar consistently aims for the highest standards of service excellence.